Refund Policy

This policy applies to the digital products and subscriptions sold on this website. The channel you use to request a refund depends on where you bought, because the platform that processed your payment is the one that issues the money back.

1. Quick summary

Hotmart (Brazil / Latin America) — 7 days from purchase | Hotmart's official refund channel, or your Minhas Compras / My Purchases area.

Hotmart (Europe, including Spain) — 15 days from purchase | Same as above.

Lemon Squeezy (USA / international) — 7 days from purchase | Reply to your purchase receipt, or email contact@brafilnorthamerica.com.

Within the window, the refund is full — no bureaucracy, no questions asked.

2. If you bought through Hotmart

Hotmart processes the payment and the refund. You do not need to contact us first — request it directly and it is tracked automatically:

• Go to Hotmart's official refund channel at refund.hotmart.com, or open your Minhas Compras / My Purchases area.
• Enter your transaction number (it is in your purchase confirmation email and in your purchase area).
• Confirm the security code Hotmart sends to your email.

Hotmart may take up to 7 days to approve and release the refund to your bank or payment provider. The time to appear in your account then depends on your payment method — PIX is usually a few business days; credit card follows your issuer's statement cycle. Once a refund is approved, access to the product is deactivated.

Your applicable warranty window is also shown in the Purchase Terms on the checkout page and in your purchase details. If for any reason the official channel does not work for you, email contact@brafilnorthamerica.com with your transaction number.

3. If you bought through Lemon Squeezy

Lemon Squeezy is the merchant of record for these purchases and processes refunds and disputes.

Your card statement will show a descriptor starting with LEMSQZY*, not the name of this site or of the product you purchased. If you see a charge you do not recognise, it is almost certainly this — please check before contacting your bank.

To request a refund within the 7-day window, email contact@brafilnorthamerica.com from the address used at checkout, including your order number (it is in your receipt). We approve it and Lemon Squeezy issues the refund to your original payment method. Refunds can take up to 10 days to appear on your statement depending on your bank or card issuer.

You can also view your orders, invoices, downloads, and subscriptions at any time through the customer portal linked in your purchase receipt, using the email you purchased with.

4. Subscriptions

• The warranty window applies to the first charge only — the initial subscription payment. It does not apply to automatic renewals.
• Cancel at any time and you will not be charged again. Cancellation takes effect at the end of the current paid cycle and you keep access until then.
  • Lemon Squeezy: cancel yourself in the customer portal linked in your purchase receipt.
  • Hotmart: cancel in your Minhas Compras / My Purchases area.
• Renewal charges are not refunded pro rata for a cycle already started, because access is provided for the full cycle. If a renewal was charged in clear error — for example, after you had already cancelled — contact us and we will fix it.
• It is your responsibility to cancel before the renewal date if you do not want to continue. Your renewal date is always visible in your portal or purchase area.

5. Digital delivery

These are digital products with immediate access after purchase. Files, links, and access instructions are delivered electronically to the email used at checkout. If you do not receive access, check your spam and promotions folders first, then email contact@brafilnorthamerica.com.

6. After the warranty window

Once the warranty window has expired, purchases are generally final, because the product is delivered digitally and provides immediate full access.

7. Exceptions outside the warranty window

We will still consider a refund for:

• Duplicate or double charges.
• Failed delivery — you paid and never received access.
• Files or access that remain unusable after technical assistance.
• A product materially different from how it was described at the point of sale.

8. Before you file a chargeback

Please email contact@brafilnorthamerica.com first. Almost every case — an unrecognised descriptor, a duplicate charge, a renewal you meant to cancel — is resolved in one email, faster than a bank dispute. Filing a chargeback without contacting us first may result in your access being terminated and may restrict future purchases through the same payment platform. Note that Lemon Squeezy's Buyer Terms also require you to contact them before raising a dispute with your bank.

9. Mandatory consumer rights

Nothing in this policy limits mandatory consumer rights under the law of your country of residence. Brazilian consumers keep the statutory right of withdrawal under article 49 of the Código de Defesa do Consumidor. EU and UK consumers keep the statutory withdrawal rights that apply to digital content, subject to the conditions of that legislation. Where a mandatory right is more favourable than this policy, that right prevails.

10. Contact

contact@brafilnorthamerica.com — include your order or transaction number and the email used at checkout.